PRIVACY POLICY — TPC MARKETPLACE
Last updated: 14th May, 2026
Introduction
Tanzania Posts Corporation ("TPC", "we", "our", or "us") operates the TPC Marketplace mobile application (the "App") and the associated TPC Marketplace web platform (together, the "Platform").
This Privacy Policy explains what personal information we collect, how we use it, the legal basis for processing it, and your rights in relation to it.
1. Information We Collect
We collect the following categories of personal information when you create an account, use the Platform, or contact us.
- Identity Information: full name, date of birth, national identification details (where required for KYC).
- Contact Information: email address, phone number, postal and delivery address.
- Account Information: account credentials. profile preferences.
- Transaction Information: orders, payment history, refunds, disputes.
- Communications: messages exchanged with sellers and our support team.
- Location Information: approximate and precise location (with your permission) for delivery purposes.
- Device Information: device identifiers, operating system, app version, crash logs, IP address
2. How We Use Your Information
We use your personal information to:
- Operate the Platform and provide the services you request
- Verify your identity and comply with regulatory requirements (KYC, anti-fraud)
- Process your transactions, including payments and refunds
- Coordinate the fulfilment and delivery of your orders
- Provide customer support and respond to your enquiries
- Send you transactional communications about your account and orders
- Send you marketing communications, where you have consented to receive them
- Improve the Platform, including analytics, performance monitoring, and security
- Comply with our legal obligations and protect against unlawful use of the Platform
3. Sharing of Information
We share your personal information only as necessary to operate the Platform:
- With sellers, in respect of orders you place with them, so they can fulfil your order
- With payment service providers, including AzamPay and Selcom, to process your payments
- With logistics providers, including Swifpack and Posta Kiganjani, to deliver your orders
- With service providers who assist us in operating the Platform under written confidentiality and data processing terms
- With public authorities and law enforcement, where required by law
We do not sell your personal information to third parties, and we do not share it with advertising networks for targeted advertising.
4. Data Retention
We retain your personal information for as long as your account is active and for a reasonable period thereafter as required to comply with our legal obligations, resolve disputes, and enforce our agreements.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate personal information
- Request deletion of your account and associated personal information, subject to our legal retention obligations
- Object to or restrict certain processing of your personal information
- Withdraw consent for marketing communications at any time
To exercise these rights, contact us at the address below.
6. Security
We apply technical and organisational measures to protect your personal information, including encryption of data in transit, secure storage of credentials, and access controls.
No method of transmission over the internet is 100% secure; however, we use industry-standard measures to safeguard your information.
7. Children
The Platform is not directed to children under 18 and we do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.
8. Changes to This Policy
We may update this Privacy Policy from time to time.
We will notify you of material changes through the App or by email.
The current version is always available at the URL above.
9. Contact Us
For any questions or to exercise your rights:
Email: ebusiness.hq@posta.co.tz